Begin in the upper right hand corner of the page where you can select Show Closed Rates, Show Stay Dates, Recommended,Room Type, andRate: Selecting from these options will reveal the following rate selection settings: Room Type: When you are looking for a specific room type this setting will reveal if a specific room type is available for the reservation. Non-Group Rooms: The total number of transient rooms (individual rooms) booked. (This setting needs to be enabled to see the Queue button on the Dashboard as well as on the Stay Card.). Contracts rates are built off of pre-existing rates.). Experience an Easy & Mobile Hotel Property Management System Mobile, flexible, and intuitive. The groups that list below the room counts are those groups that fall within the selected date range. Create Keys: See the corresponding video and article for more information. Link the allotment to a Company or Travel Agent Card. When actions are attached to a reservation, a notification appears on various screens, including the guests Stay Card page, the Summary tab (for group blocks), and in the Action Manager Report. Click the Manage Work Sheets button to reveal the page where tasks (according to room number) can be assigned to housekeeping staff. Youll want to reiterate (helpful guide here). Belgium and Luxembourg lie to the north, Germany to the east and north, and Switzerland to the . Following your session covering rate creation and management in Stayntouch PMS, review the following articles and practice the actions on your own: Try this now: create a public rate in Stayntouch PMS. Total Paid: The total monies paid to the agents currently displaying on the page. Date Due: Date by which the action needs to be completed. There are pagination buttons (Previous, Next) for navigating long lists of Accounts, as well. Employee: Select to only view rooms that are assigned to specific housekeeping employees. Summary: Includes the days deposit balance, guest balance, and A/R balance. Put a different room into OOO (or OOS) status. Do you know how to access the Stay Card? Users will access this page to review a complete list of rooms, filter through room types, as well as open the Room Details page (which is where users update rooms with a ready/not ready status). Unburdened asset management & automated upsell revenue. (You may want to reference these while walking through EOD.). ATLANTA, Sept. 1, 2020 /PRNewswire/ -- Shiji Group, a global hospitality technology provider, today announces it has reached a definitive agreement to sell StayNTouch for $46 Million to MCR, the . Next, try to assign a preassigned room to a new reservation after toggling ON the Do Not Movesetting from the Stay Card. Reservations: Set up markets, sources, origin of bookings, reservations types, reservation settings (credit card authorizations, top-ups, incidentals, etc. Rooms Sold: The current number of rooms that have been sold. Do you know how to put an OOO/OOS room back in-service? Stayntouch PMS allows users to create reservations while logged in to the PMS. More functionality is available for managing charges from the Accounts Receivable page in Stayntouch PMS (Financials > Accounts Receivable). Identify a rate (Settings > Rates > Rates) that has add-ons attached. This limits revenue uplift, capex/opex savings, guest service, Claim Profile Write a review StayNTouch 4.6 (145 REVIEWS) Ranked 13 (out of 255) in Property Management Systems Enterprise Mobile Platform, Mobile Application Development, and Hotel Guest Service 92% recommended by 103 hotels Home Ratings About Alternatives And More! Available Rooms: The number of physical rooms currently available to sell; this includes OOO rooms and rooms already sold. There may be an Enhancements button that appears beside the Book button. Includes information on Occupied, Vacant (Ready), Vacant (Not Ready), and Out of Order/Service Rooms. Availability does not calculate for OOS rooms. Repeat the steps along with your trainer on an iPad/tablet (or perform them on a desktop if an iPad/tablet is not available). A fast, secure, and reliable cloud PMS, hosted on AWS. Reference the following article while you navigate the items on this page. We bring an unprecedented level of personalized service to our guests, letting them design their hotel experience. Popular attractions Saint-Pierre-le-Jeune Church and Broglie Square are located nearby. HINT: Please see the credit Card information at the end of this document for test credit card numbers. Whats the difference between an action and a note? Practice performing some of these actions yourself. Total Revenue: The total monies accrued as a result of your propertys relationships will all the agents currently displaying on the page. Block a room and mark the room as Do Not Move. Try this now: login to Stayntouch PMS and select a reservation from the list of incoming arrivals on the Dashboard (or create a reservation if there are no reservations available for selection). Room Move: Move a guest to a new room by selecting the Room section on the Stay Card. Tasks appear in red and are any value equal to or greater than one. The ability for our staff to serve guests freely with a tablet and EMV device in hand, has been essential in reducing congestion in our lobbies and maintaining a sense of casual luxury where great service doesnt force the guest to wait in line., In the beginning, we used an older PMS system that was not cloud-based. If your property is not using enhancements, this screen can be disabled. With Stayntouch PMS, you can drive ancillary revenue with upsell offers sent directly to your guests mobile phone and turn your PMS from a cost-center to a revenue generator. From the sidebar menu, choose Front Desk > Create Reservation. Dallas, USA - StayNTouch Inc., a leader in mobile hotel property management (PMS) and guest engagement software, is pleased to announce a new two-way connection between Rover, its cloud-based PMS and PMS Overlay, and SiteMinder's award-winning The Channel Manager. Next, try assigning a reservation from the groups Rooming List tab. Located at the bottom of these rows is a button that reads: Manage Work Sheets. Make sure you're in a quiet place, so you can hear your trainer (and so your trainer can hear you). Try this now: Create several new reservations and test out the following: Specify an arrival/departure time for the reservation. Help us improve this article with your feedback. Select Enhancements: See Add-Ons, Add-Ons for Stayntouch Guest Kiosk, Stayntouch Guest Mobility, and Stayntouch PMS, How to Create Add-Ons and Packages, and How to Configure Add-Ons for Stayntouch Guest Kiosk, Stayntouch Guest Mobility, and Stayntouch PMS for more information. Unlike on-premise solutions, the cost of entry is substantially lower, and when you grow as a hotel - the scalability and flexibility of the StayNTouch PMS makes it the preferred choice of forward-thinking hotels. If upgrades are available, the Upgrade button will display in orange. How to Change a Guest Card Associated With a Reservation: See the corresponding video and article for more information. For system performance issues see Stayntouch System Status page. IATA Number: The IATA Number assigned to the TA Card. Deliver a seamless and secure payment experience and Let your customers pay wherever and however they prefer. Click "Connect to StayNTouch." In StayNTouch With Stayntouch, we found a cloud-based and flexible PMS that was robust, unfailingly reliable, and incredibly easy to set up and use really, an ideal choice for an independent boutique hotel., Having a mobile and flexible PMS platform enables staff to be more efficient with day-to-day tasks, and ultimately put more focus on delivering better service to the guest. The various icons associated with Stayntouch PMS Housekeeping. Can you update the rooms OOO date ranges (i.e., extend the dates) from the Room Details page. Now reverse this action by opening all the rates with the Open All button. Yes +NEW: Users can create reservations from the Dashboard page. See the corresponding video and article for information about checking out discrepant rooms. Allocating Funds: Payment methods and the amount that has been moved to an invoice. Vendor Login; Capterra Inc. 1201 Wilson Blvd; 9th Floor; Arlington, VA 22209; There is the option to add billing information and demographics if necessary. We strongly recommend try to locate the End of Daypage in Stayntouch PMSor let your Implementations Specialist know if you have questions. The Rate Manager is a centralized location for controlling rate availability, restrictions, and the rates price for a specific time frame. Reminder: Dont forget to use the Room Status page (Housekeeping > Room Status). Set Up Stayntouch PMS Housekeeping on a Mobile Device (ideal for housekeeping staff). The search bar and calendar (to/from) buttons can be used to locate reservations. With StayNTouch Cloud PMS, hotels can increase staff productivity, drive revenues, reduce costs, and provide a . Create reservation using the Room DiaryBOOK feature. (If there are no departures available, then youll need to first create a new reservation, check in the reservation, and then complete check-out.). Begin writing the guests first and last name. Items: Practice creating an item in Stayntouch PMS (Settings > Financials > Items). Log into MarginEdge ( www.marginedge.com). Take a moment to review our Accounts Receivable guide here. Hint: You will need to have a Company Card or Travel Agent Card setup. Hello and welcome to the Stayntouch community! Notes: Add a note youd like other Stayntouch PMS users to see. , Senior Vice President, Commercial Operations at Design Hotels, Our former PMS was very challenging to use. Note: An Implementations Specialist will set up your team with login credentials to access the practice environment. Headed to HITEC Toronto? You can then proceed to Allocate Payments from here. Be sure that you can access the Accounts Receivables page (Financials > Accounts Receivables). Central command from any device, including a tablet or mobile device. Create reservation with a Company Card assigned. Explore the cloud hotel PMS that's empowering hotel staff, guests, and operators. Select a filter option (Include Not Ready, Near Elevator, High Floor). All projected charges routed to another account or reservation will not contribute to the guest balance on the Stay Card. Total Rooms: All the rooms for that particular task that need to be cleaned/inspected. There are two ways to post charges in Stayntouch PMS. Stayntouch PMS returns this report/log once EOD is complete. When checking guests in, the staff could never raise their heads to look the guest in the eye because of all the screens that they had to click through. With intouch PMS, you can drive ancillary revenue with upsell offers sent directly to your guests mobile phone and turn your PMS from a cost-center to a revenue generator. Rooms: Create room types and assign room numbers to rooms (do not make changes to these settings after your propertys go-live/cutover date). Re-Print Room Keys: See the corresponding video and article for more information. Use the Statement button to print or email a copy of the statement (this will print the current view of the page). Place the key card on the encoder (or follow the instructions for your unique key encoder). Using Rover, hotel staff can now check guests in and out anywhere as long as the iPad is connected to the internet using a wifi or cellular network. Practice printing the registration card. The red zero indicates that there are tasks assigned to the Assigned column. The Manage Allotments page is designed to help you retrieve a previously created allotment and make changes to the block. Give guests the option of checking in through a smart kiosk designed to fit your brands standards and streamline the guest check-in and check-out journey. Switch Rover Instance . With the Create Reservation page, Front Desk agents can: Create a single room booking reservation. Reports: See the Report Guide section for more information about relevant reports. This will close the cashier. The CC Transactions tab records credit card activity. We experience that they listen to their users and improves the product often. Make sure you can identify when a room has already been assigned to another reservation. Please note, likes determine which rooms will be returned based on the criteria entered here, and this may slow down the check-in process. Revenue: The total revenue generated for each charge group configured for your property. Use the +Add button to manually make changes or switch from one payment to another (i.e., credit card to cash, credit card to check, etc.). Make sure to complete the homework assignments as they are assigned. How to Update a Rate Code on an Existing Reservation: See the corresponding video and article. Housekeeping Tasks: These items take up the majority of the page and are configured in Stay settings (Settings > Rooms > Tasks Management > Work Type). Create a new charge code group (Settings > Financials > Charge Groups). 4.9 (110) 4.9 (110) Cloudbeds. The layout of the Stayntouch PMS Dashboard depends largely on the type of Dashboard assigned to your user and which parameters are configured for the property (i.e., Are upsell counts ON/OFF?). . Create Travel Agent Card, Edit Travel Agent Card. Click Balance Journal: Your property can "refresh" the Journaland balance the ledgers for a specific date. Can you confidently check in a guest? Stayntouch PMS will return actions with matching search results. Take note of the reservation information that appears under the Reservation Summary. Hint: Make sure to add a note explaining why you made the room is Do Not Move. To the right of the screenthe payment type needs to be selected. This will return you to the Rooms & Ratespage (the same one that you would see during reservation creation). Any enhancements that are already included with the rate (INCL), will be noted in the right hand corner of the page with a number: Enhancements 1. This video will show you an overview of the Stayntouch PMS login screen. Select a rate. Note:You can also trigger a confirmation email from the Stay Card. Stayntouchs simplified open-API architecture and their commitment to building a strong integration ecosystem makes it easy for our member hotels to grow their technology stack more strategically., Vice President of Curator Hotel & Resort Collection, We were looking for a cloud PMS that was guest-centric, mobile and flexible, to enable our staff to serve guests beyond the front desk and across the property. Talk with a software expert for free. Use the calendar button to view a different dates (past dates only). There are lots of icons (color coded) on this page that indicate what status the reservation is in. Each icon indicates a space for adding a Company and/or Travel Agent Card. StayNTouch will operate as a wholly owned subsidiary of MCR and will maintain its Bethesda headquarters which supports the full operations of the company including product research and development, customer . The property's finance team will want to review these items to quickly locate and retrieve certain relevant information. Discover how Stayntouch is helping hotels all across the world elevate their operations and guest experience with an intuitive and robust cloud PMS and contactless technology. With the Actions Manager, you can specify the responsible department as well as the date and time when the action needs to be completed. Our mobile PMS lets us serve guests wherever they would like to interact with us, in ways that give them complete freedom of choice., There are many elements that convinced us to choose Stayntouch for our full portfolio. About Alternatives Popularity Reviews HT Score 83 out of 100 Work For StayNTouch? Likes: The likes can be configured in Stayntouch PMS settings and are made for recording guest preferences. Within each section you have a header (main item), a snapshot overview of the items covered, as well as a practice section that includes questions and prompts for testing your knowledge. This will navigate to the Reservations screen. Early Departure: See the corresponding video and article for more information. Login and Forgot Password Reports Configure a Google Drive Account: See the corresponding video and article for more information. Backed by a team of professionals with deep roots in the hospitality industry, Stayntouch is a . Lastly, set up a charge code without tax (tax exempt). We are excited to welcome your property to the team! Add-ons are grouped by a specific category (charge group) in Stayntouch PMS settings. In the example below, upgrades are not enabled/available. Take note of the series of tabs that store information on this card. Click either button to add more information: The Stay Card is the main page from which you will make adjustments to a reservation as well as perform check-in/check-out actions. See the corresponding video and article for more information. Room Assignment: See the corresponding video and article for how to change room assignment. Book with an add-on if your hotel uses them. A "Keys printed!" Groups are listed on this page and include the group name, group code (if added), arrival date, departure date, hold status, total number of rooms assigned to the block, and total picked up rooms. We do not suggest using it as a quote for a guest. First, ensure the correct name displays in the cashier dropdown menu. Create a reservation with direct bill as the payment method. As mentioned in the tutorials above, this page will include several columns that summarize your propertys various tasks (linen change, stayover clean, turndown, etc.) Stayntouch provides a cloud-native, guest-centric, and fully mobile hotel property management system (PMS) and over 1100+ integrations, enabling hotels to raise service levels, drive revenues, reduce costs, and ultimately captivate their guests. There is a header running across the top of the page for entering the Group Name. Check Capterra to compare ManCloud and StayNTouch PMS based on pricing, features, product details, and verified reviews. per night. Details entered in this area will update in the reservation record, as well. Account: Account Information appears here. Compare with Similar Software Save VIEW SCORECARD TOP Top StayNTouch PMS Alternatives StayNTouch PMS Hostaway Visit Website Cloudbeds Visit Website Guesty Visit Website Overall Rating: 4.6 (85) Ease of Use 4.8 Customer Service 4.6 Features 4.3 Value for Money 4.5 Overall Rating: 4.7 (512) Ease of Use 4.5 Room/Task: Ignore this button, functionality is still being developed. Accounts Receivable: See the corresponding video and article to learn how to migrate old A/R balances. Checked Out Reservations:Stay Card balance will show as GUEST BALANCE. Move Invoice: Move this invoice to a different Company/TA Card. 10/10. You can opt to include custom confirmation text, which will appear in the body of the confirmation email. Next, under the User Role section, assign the role of Floor & Maintenance Staff to the user (only assign one user role). Assign the rate/room type to the reservation by selecting the green Book button. Group information is stored under specific tabs. We also recommend taking a look at this video and article. message will appear when encoding is finished. Deposits: See the corresponding video and article for more information. With Stayntouch, we found a cloud-based and flexible PMS that was robust, unfailingly reliable, and incredibly easy to set up and use really, an ideal choice for an independent boutique hotel., Having a mobile and flexible PMS platform enables staff to be more efficient with day-to-day tasks, and ultimately put more focus on delivering better service to the guest.