It was a good memory to me and my family. Sincerely, Jen. Golden Circle members: When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. We hope to welcome you back very soon . Sincerely, Jen, Stayed 2 nights over the weekend. Its a huge shame. Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool. Please read the, If youre considering booking this hotel during your upcoming visit then I recommend reading this detailed. Food was not topped up. Your concerns have been shared with our director of operation for further improvement. The hotel rooms are spread out across three blocks of hotel rooms, which are joined by enclosed walkways. In conclusion, the stay was satisfactory, but there is definitely room for improvement in terms of the amenities provided. Sauted mushrooms from the main course was cold. Are you sure you want to delete this question? No plates. Amenities. Click here to see the latest hotel prices now. Good service provided by Mis Ajuss and Wonda. Hi The security at the front of the hotel is a joke. Was going for the special but they told me special no more already haha. The 283-room Hotel Jen Puteri Harbour, Johor is located in the special economic zone of Iskandar Malaysia, at the Puteri Harbour waterfront in the Nusajaya Zone. They did NOT give us bath towels, face towels and floor mat on ALL THREE DAYS! He does not understand English. They gave me a room in blk 2 which you can hear live band from downstairs till late night. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. What are some of the property amenities at JEN Johor Puteri Harbour by Shangri-La? Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay. For more information about how we use cookies and how you can change cookies settings, please see our. There is a nearby 24hours eatery which we head to for dinner and lunch. FEATURES Outdoor Seating, Serves Alcohol, Reservations, Buffet, Seating, Parking Available, Street Parking, Valet Parking, Free off-street parking, Highchairs Available, Wheelchair Accessible, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards, Table Service View all details features, about Lots of breakfast variety ranging from kopitiam coffee, butter & kaya toast, signature nasi lemak to western such as egg station, sausage and hash brown,pancakes, yogurt, milkshake and coffee from machine. Just amazing. Seafood BBQ on Saturday evenings is a nice idea, but the quality leaves a little to be desired. The mirror lamp was also not functioning and there was no replacement of tea bags after the daily housekeeping service. The deluxe harbour view rooms provide guaranteed views of Puteri harbour while a. provides extra space with a separate living area and bedroom. Shall not recommend anyone to come unless for beer only. The hotel is a 15-minute drive from the Malaysia-Singapore Second Link, one hour from Singapore Changi Airport and 35 minutes from Senai Airport. we were so annoyed to have to keep calling reception and waiting for the bath towels to arrive as we could not even shower after coming back late! All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. But more to the Disappointing side. Theres no entry and exit gantries to the hotel carpark although there are security personnel plying plus the lanes can be quite narrow. served there. Other known names for JEN Johor Puteri Harbour by Shangri-La, Frequently asked questions about JEN Johor Puteri Harbour by Shangri-La, Toilet paper, Towels, Bidet, Towels/sheets (extra fee), Additional toilet, Bath or shower, Slippers, Private bathroom, Toilet, Free toiletries, Bathrobe, Hairdryer, Shower, Flat-screen TV, Cable channels, Satellite channels, Telephone, TV, Coffee house on site, Wine/champagne, Kid-friendly buffet, Kid meals, Special diet menus (on request), Snack bar, Breakfast in the room, Bar, Minibar, Harbour Cafe, Tea/Coffee maker, Linen, Wardrobe or closet, Alarm clock, Dressing room, Visual aids: Braille, Emergency cord in bathroom, Lower bathroom sink, Toilet with grab rails, Wheelchair accessible, Upper floors accessible by elevator, Outdoor swimming pool, Kids' pool, Fitness/spa locker rooms, Fitness, Steam room, Sun umbrellas, Sun loungers or beach chairs, Fitness centre, Sauna, Invoice provided, Lockers, Concierge service, Luggage storage, Currency exchange, Express check-in/check-out, 24-hour front desk, Daily housekeeping, Ironing service, Dry cleaning, Laundry, Fax/photocopying, Business centre, Meeting/banquet facilities. Hotel staff lack of empathy & rigid. Food served was warm and delicious. Source: Hotel Jen by Shangri-la. The hotel is just a 20-minute drive from the city centre of Johor Bahru, and to get from Singapore to Hotel Jen Puteri Harbour is not more than an hour by car. Good service provided by Mis Ajuss and Wonda. - my burger had a low quality and probably old meat patty Senai International Airport is a 20-minute drive away and Singapore Changi Airport is only 60 minutes away. The room itself is big. Check in was fast. Room was a little dusty but other than that it was normal. I will not stay here again. There are three different standard room options deluxe rooms, deluxe harbour view rooms and premier rooms. Reservations can be done for this Tavern via telephone: +60197346969. rushed to visit this. They jus lost 3 persons' Drinks tab anda lot of goodwill.More, Dear Guest, The carpark is a bit dark and damp. Shangri-La Resorts. Nice for a quiet time and get away from the JB city. View the Menu of JEN Johor Puteri Harbour by Shangri-La in Johor Bahru, Johor, Malaysia. Jen, My ever first time worst buffet in my life, all empty even though no crowd, all cheap and value food, complimentary drink is ice water, buffet so short and all repeated. Conveniently located restaurants include Spice Grill, Les Bouchons Puteri Harbour, and Olive Kitchen + Bar. JEN Johor Puteri Harbour by Shangri-La, Johor Bahru: 2,128 Hotel Reviews, 2,387 traveller photos, and great deals for JEN Johor Puteri Harbour by Shangri-La, ranked #10 of 214 hotels in Johor Bahru and rated 4 of 5 at Tripadvisor. JEN Johor Puteri Harbour by Shangri-La Features, This business is temporarily closed until 12/31/23, Persiaran Puteri Selatan Puteri Harbour, Nusajaya, Johor Bahru 79000 Malaysia, Experience was a terrible one. The bazaar at the hotel area on weekend night was nice.. manage to walk around and ate some pasar malam food. The seafood marinara was not fresh! The housekeeping for all THREE days was shocking. We use cookies on this site to improve your user experience. There weren't more than 5 tables occupied so i believe its not that hard to keep a lookout at your customer instead of grouping together at one corner near the cashier place. As well as breakfast, Harbour Cafe provides guests with lunch and dinner. I would like to see it as a genuine mistake but there was hardly a crowd and surely the crew in question would have noticed me in line first rather than the caucasian behind me. Great work by chef. Golden circle app states we can click to request for amenities, non showed up. Our sofa have stain. Dont forget to also check out the guide on. Not even sashimi was served. Ideal for family as well as there were a small bed/sofa beside the window and a pull out bed. JEN Johor Puteri Harbour by Shangri-La accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Please let me know when you plan your next trip to Puteri Harbour so that we can make it up for you. Does SkyBar Bar & Restaurant offer takeaway? The housekeeping for all THREE days was shocking. We invite the world to discover new Asia #JENPuteriHarbour #LiveNewAsia Let me detail out our disappointment. Offering beautiful harbor views, Harbor Caf will serve an array of local and international flavors. In best case: this is a 3 start family mass market tourism place with lower average quality of food and service. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dear Guest, Location wise there is nothing much to do in the area. I want to have a candle light dinner at your rooftop restaurant. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. occasional malfunctions. Food wise was great, best to fill yourtummies with the seafood grill before embarking on the rest of the buffet due to their exquisite marinated meat. BUT this time, I loved loved and loved your breakfast, the staffs, the Chef and just every food that wasserved there. and the sticky toffee pudding with ice cream is amazing. The hotel is badly maintained and the floor in my room is sticky. They should be more considerate since they know Im travelling with 2 very young kids. Hi Azma, for special arrangement and decoration request, you may call-in to +607-560 8918/ 560 8888. Persiaran Puteri Selatan, Puteri Harbour, 79000 Nusajaya, Malaysia. FEATURES Takeout, Television, Wheelchair Accessible, Outdoor Seating, Seating, Parking Available, Street Parking, Free off-street parking, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards, Table Service, Highchairs Available View all details features, about What a great feeling to be back for staycation! Sincerely, Jen. Positive 1. I would like to see it as a genuine mistake but there was hardly a crowd and surely the crew in question would have noticed me in line first rather than the caucasian behind me. Be rewarded when you download and sign into the Shangri-La Mobile App. Leave us your email and an agent will offer you the best option according to your search. 2/24. Then whoaaaaa said all of us when oreo chocolate triffle made an entrance. Sincerely, Jen, 2 nights in November 2022 Love the peacefulness of this place. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Near to Legoland; about 7 - 10 minutes drive. We had to put the fishes to waste cuz the meat wasn't simply cooked enough! Please let me know when you plan your next trip to Puteri Harbour so that we can make it up for you. In doing so, we also believe that we can help businesses promote their best dishes towards potential customers specically looking for a particular dish. Especially the teh tarik and kopi tarik and the roti bakar kaya and the homemade roti canai and the pisang goreng . Tv channels are a no-no. Apart from that, the place is quite a dead town as most of the shops are either shuttered or boarded up, Entering and exiting the carpark can be challenging if you drive a big car, Dear RKTH, Thank you for the wonderful rating on your recent stay at Jen Johor Puteri Harbour. John A Kuala Lumpur, Malaysia 13 Hotel Jen Puteri Harbour Johor Review of JEN Johor Puteri Harbour by Shangri-La Reviewed August 24, 2016 Wife and I had a great and relaxing 2 day stay here - club lounge facilities are great and very relaxing. Shuttle service, Minimarket on site, Shared lounge/TV area, Designated smoking area, Air conditioning, Non-smoking throughout, Wake-up service, Tile/marble floor, Soundproofing, Private entrance, Car hire, Packed lunches, Lift, Family rooms, Ironing facilities, Facilities for disabled guests, Non-smoking rooms, Iron, Wake up service/Alarm clock, Room service. 3. no top up of tissue paper, toilet paper, toothbrush/toothpaste, water, towels and we need to clear own trash bag daily. Read our, Dear Chav, Thank you for sharing your feedback with us as we need to continue to serve you better in the future. The food was amazing. Please be assured that this is not our standard practice. So we ordered burgers and dim sum for dinner. Food was very good. JEN Johor Puteri Harbour by Shangri-La welcomes guests with a rooftop swimming pool, a fitness centre and free WiFi access in all areas. If you enjoy that sort of thing. The Lobby Lounge is open daily from 10 am to 10 pm. The Menu for Spice Grill from Iskandar Puteri has 58 Dishes. If you are a light sleeper and want a afternoon nap, you will most definitely not get one. Service is excellent, clean rooms. Appreciate your good arrangement for the birthday dinner to us. JEN Johor Puteri Harbour by Shangri-La welcomes guests with a rooftop swimming pool, a fitness centre and free WiFi access in all areas. - Ice water came in white porcelain coffee cups Nothing to watch! 3. We have taken your feedback seriously and immediate actions had been takenMore, Went on a Saturday night when the only dining option was a seafood buffet. The burger itself was average, but again, the bun was stale and the tomato tasted like it was old and had been sitting out for a while. All of the rooms are very spacious and modern with a light airy feel to them. I see it as few steps back from what it was 8-9 years ago. There weren't more than 5 tables occupied so i believe its not that hard to keep a lookout at your customer instead of grouping together at one corner near the cashier place.More. We hope to welcome you back to our hotel very soon. My kids enjoyed the mango bingsu (shaved ice) from the machine, quite a novelty in the cafe. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Restaurants. The seating area is fitted with a flat-screen satellite TV and a work desk. It will be great if they can clear your plates after we are done. The room too dusty especiallay near the window which is my room was harbour view and i cant even enjoy my view at all and when i pulled out the extra bed under the sofa the empty area in it too dirty and dusty me, my husband and my 1y6m baby sneezed a lot during the stay too bad for me because i got asthma so i cant be comfortable with the environment in that dusty room .. i havent use my inhaler after so long but lucky i brought it with me all the time .. In short, lower the expectations to -0. There isn't any ice cream served. Sincerely, Jen. While the cafe is open daily from 6.30 am to 2.30 pm daily if you drop by after 6 pm anything left on display is available at half price. 2. The Hotel Jen Puteri Harbour breakfast is served at the Harbour Cafe. December 21, 2021 Located right in the heart of Iskandar Puteri, Hard Rock Cafe Puteri Harbour is ready to bring some rock and roll to the southernmost city in Peninsular Malaysia! We hope to welcome you back to our hotel very soon. They gave me a room in blk 2 which you can hear live band from downstairs till late night. Sushi rice was so dry that I can't finish one sushi. All prices are quoted in Ringgit Malaysia and inclusive of applicable Government Tax. Hotel Star: 4: Rooms: 283: Location: Johor : Address: Persiaran Puteri Selatan, Puteri Harbour, 79000 Nusajaya, Johor Darul Takzim, Malaysia : Description: Built in 2013, Hotel Jen Puteri Harbour is a distinct addition to Johor Bahru and a smart choice for travelers. Despite talking or writing to reservations team, talking to front office, no help was rendered. Hotel Jen Puteri Harbor welcomes guests with a rooftop swimming pool, a fitness center and free WiFi access in all areas. Top to Toe 1 hr 30 mins RM 199 net (Normal Price: RM 330)Express Massage ~ Refresher Facial ~ Foot Massage. Thank you for sharing your feedback with us as we need to continue to serve you better in the future.